Shipping Policy

We ship anywhere in Australia**. Below are the additional standard delivery fees* based on total value of one order transaction:

Up to $50:  $10.00

$50.01 up to $100:  $12.50

$100.01 up to $150:   $15

$150.01 up to $200:   $20


Orders over $200 receive FREE delivery*

When discount codes are applied at checkout your delivery cost is based on the full price item value total, not the discounted price.

Please note we do not deliver to PO Boxes or Australia Post lockers

 

Exclusions*

*A few of our items are bulky or are shipped from a third party supplier. This may exclude the item from free shipping and may incur an extra shipping fee no matter the order total. This will be noted in the product description page and then again when shipping is calculated for you.

** We ship Australia wide however due to quarantine restrictions, some organic products may be excluded for certain Australian states.

 

Delivery times

We endeavour to pack and send out items out by the following business day via standard freight. We use standard freight to cut down on the carbon footprint that expedited air freight results in. Please allow time for standard freight delivery. It's worth the wait.

Once you place your order you will receive an order confirmation and then updates once your parcel is on its way to you. We use Shippit forwarders to facilitate our deliveries and hope that you enjoy the service. If you have any concerns, please contact us.

Expected delivery lead times within Australia.

- Please note for Christmas 2020, orders need to be placed by December 15 -

 

Gift wrapping and handwritten notes


If you'd like to have one or several of your packages gift wrapped or sent with a handwritten note please contact us via email before placing your order and tell us what you'd like gift wrapped and a little bit about the recipient so that they get an appropriate gift un-wrapping experience.

Generally, gift wrapping will be $5 per small item and $10 per large item. 

Emailing us before finalising your order will ensure the parcel is not processed and that we give you the correct price.

 

Packaging

Here at FORA sustainable practices are important to us. We try as much as possible to rid your package of annoying plastics and foam noodles. We like to delight you in the unwrapping of your parcel but we do try to use upcycled, recycled and recyclable packaging as much as possible.

Should your item be particularly delicate, such as in a vase or ceramic item, you may find some recyclable plastic fillers to ensure it gets to you safe and sound.

We generally use plastic-free packing tape made from kraft paper to seal your boxes.

We'd love you to follow suit and wrap your own Christmas presents for family and friends with sustainability in mind.

 

Hampers

Feel free to contact us if you'd like to send your special someone your own custom curated gift box. Or, if you'd like to leave it up to us, we'd be happy to do so.

Just email us with your request, budget and a little something about the recipient and we'll do all we can to make it happen. We will require extra time to pack your hamper.

 

Returns & Exchanges

We want you to be happy with your FORA purchase so please refer to our Returns and Exchanges page for information about how to return or exchange your item.