Shipping Policy

When discount codes are applied at checkout your delivery cost is based on the full price item value total, not the discounted price.

Please note we do not deliver to PO Boxes or Australia Post lockers

Exclusions

*A few of our items are bulky. This may exclude the item from free shipping and may incur an extra shipping fee no matter the order total. This will be noted in the product description page and then again when shipping is calculated for you.

** We ship Australia-wide. Due to quarantine restrictions, some organic products may be excluded for certain Australian states.
 

Delivery times

We endeavour to pack and send out items out within 2 business days via standard freight. We use standard freight to cut down on the carbon footprint that expedited air freight results in. Please allow time for standard freight delivery. It's worth the wait. 

Once you place your order you will receive an order confirmation and then updates once your parcel is on its way to you. We use Australia Post shipping service. You will receive a tracking number once your order is packed and on its way. If you have any concerns, please contact us.

Expected delivery lead times within Australia only: 2-8 business days

Packaging

Here at FORA sustainable practices are important to us. We try as much as possible to rid your package of annoying plastics and foam noodles. We like to delight you in the unwrapping of your parcel but we do try to use upcycled, recycled and recyclable packaging as much as possible.

Should your item be particularly delicate, such as in a vase or ceramic item, you may find some recyclable plastic fillers to ensure it gets to you safe and sound.

We generally use plastic-free packing tape made from kraft paper to seal your boxes.

We'd love you to follow suit by putting papers and boxes in the recycling bin where it cannot be upcycled.

Hampers

Feel free to contact us if you'd like to send your special someone your own custom curated gift box. Or, if you'd like to leave it up to us, we'd be happy to do so.

Just email us with your request, budget and a little something about the recipient and we'll do all we can to make it happen. We will require extra time to pack your hamper.

We can add alcohol to any hamper if the item is shipped direct to the recipient. We love to curate thoughtful customised gifts for each receiver so don't hesitate to ask us for more information.

Returns & Exchanges

Return shipping fees will not be refunded should you decide to return your item except in the case where the item is faulty.

We want you to be happy with your FORA purchase so please refer to our Returns and Exchanges page for information about how to return or exchange your item.